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Case study · Lint Group

How Lint Group improves customer communication and response times with Odjo.

Lint Group manages 1,800+ properties for private landlords and local authorities across East London. Odjo built one communication layer across every inbound call, website chat and email, so nothing slips through.

0+calls a month
0+daily calls handled
0%routed in under a minute
The story

The challenge

Communication at scale is one of the hardest problems in property.

A property business lives or dies on fast, reliable communication with tenants, landlords and prospective clients. Missed calls, slow replies or a lost email quickly turn into complaints, ombudsman referrals and churn.

The brief
Answer every call, fastInstant web responsesOne clear recordNothing lost

What was breaking

Across multiple offices and a large team, enquiries kept slipping through the cracks.

Unanswered calls

Incoming calls went unanswered when staff were already on other calls during busy periods.

Limited website support

Website visitors had few ways to ask questions or get instant answers outside phone and email.

Buried emails

Important emails got buried in busy inboxes, making timely follow-up harder.

Fragmented records

Communication was split across calls, notes and emails, so nobody had the full picture.

The solution

Odjo became one integrated communication layer across every channel.

One digital layer that captures every enquiry, routes it to the right place, and keeps a clear record, across inbound calls, website chat and email.

Calls

AI-assisted call handling

  • Monitors incoming calls and routes them to the correct team member
  • Captures enquiries when staff are unavailable
  • Structured summaries for quick team response
Web chat

Conversational website chatbots

  • Fully conversational chatbots embedded on the website
  • Visitors ask questions and submit enquiries any time
  • Aligned to Lint Group's services and processes
Email

Email tracking & logging

  • Email tracked through a structured system
  • Ensures no messages are lost
  • Every enquiry has a clear communication record
CallsWeb chatEmail
One record · every enquiry captured, routed & logged

See it live: the conversational chatbot on Lint Group's website is powered by Odjo.

The results

Measurable improvements, from the first week.

0%

of inbound calls handled in under a minute

0%

reduction in average call time

0%

clear, exportable audit trail

The impact

A clearer, more reliable operating system for Lint Group.

“Odjo has transformed how we handle enquiries. Everything's logged automatically, assigned intelligently, and our clients get updates without us lifting a finger. Our average enquiry-to-routing time has dropped from 2.5 minutes to 50 seconds.”
Faisal AhmedabadiCEO, Lint Group
Key benefits

Faster responses, clearer records, better visibility.

  • Faster response times to inbound enquiries
  • Clear communication records across all channels
  • Improved visibility over tenant and client interactions
  • Reduced operational friction for staff handling high volumes
Why it matters

Reliable service at scale.

  • Every enquiry is captured and structured
  • Maintains reliable communication for the team
  • Ensures consistent service for clients

About Odjo

Capture every enquiry, respond faster, keep the record.

Odjo combines AI receptionists, website chatbots, communication tracking and structured case management so every conversation is captured and acted upon. Learn more in a free consultation at a time that suits you.

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