Every scattered conversation,
organised onto one property record.
Odjo captures every conversation across phone, email and WhatsApp, turns it into a case attached to the right property, and allocates it to the right person. Nothing gets lost between your teams.
The gap
Your teams aren’t the problem.
Staying organised is.
A tenant reports a leak by email. Lettings picks it up. Property management owns the fix. A contractor is booked over WhatsApp. The landlord is chased by phone. The invoice ends up with accounts. Six touchpoints, four people, five places - and no single record.
Water leak - kitchen
Now when the landlord asks what’s happening, nobody scrambles. The answer is already on the record - current, organised, one click away. The chasing stops. The digging stops. It’s just handled.
The record
One property. Every conversation. In order.
Every call, email, WhatsApp message, form and note attaches to the property it belongs to. Open the record and you see the whole history - who said what, who did what, and when.
Flat 3B, Upper Street, N1
| Mon 09:14 | Tenant reports no heating→ Case #9942 | |
| Mon 09:14 | System | Case created · priority: emergency |
| Mon 09:16 | System | Allocated to Sarah Jenkins (Maintenance) |
| Mon 09:41 | Call | Contractor booked - RapidResponse Ltd |
| Mon 10:02 | Tenant confirms access, 2pm | |
| Mon 14:30 | Landlord updated - no action needed | |
| Tue 09:00 | Note | Job complete · invoice logged to accounts |
Filter by anything.
Property, tenant, landlord, staff member, case type, status, age.
One question, one answer.
What’s happening at Flat 3B? Open the record.
01/06Intake
Every channel where conversations happen.
Tenants, landlords, contractors, suppliers - you don’t get to choose how they reach you. Odjo handles all of it, and turns all of it into the same thing: a case. Pick a channel and watch it happen.
Your housing-management inbox, read, parsed and triaged automatically. Every email matched to a property and turned into a case, the response drafted, the right team brought in, and the whole thing surfaced on one dashboard - auto-notifying whoever needs to know, without anyone chasing.
Watch it become a caseZero missed calls, answered in under a second, in 20+ languages. Triaged and routed with full context before the caller hangs up. Press play on the right - that's a real one.
For the calls you can’t design away - out of hours, emergencies, and the people who will never use a portal.
Watch it become a caseAI agents answer and triage on WhatsApp. Tenants, landlords and contractors get answers, and anything that needs doing becomes a case - without touching your team.
Watch it become a caseThe same on your website. Chat agents answer and triage exactly like WhatsApp; forms log straight into a case and trigger the workflow - the routine resolved, the rest escalated.
Watch it become a casePhotos, invoices, certificates, contracts and notifications - read, understood, and filed against the property they belong to. Send documents out for signature and capture them back, signed. Everything categorised by property, never buried in a thread.
Watch it become a case02/06Allocation
Assign it. Track it. Know it landed.
Every case gets an owner. Route by property, issue type, team, or workload. Reassign in one click. See who’s carrying what, and what’s been sitting too long. Try the unassigned one.
- Auto-allocation
- Rules by property, issue type, urgency, team, or who’s free.
- Workload visibility
- Who has forty open cases, and who has four.
- Nothing left to age
- Odjo keeps an eye on every open case and quietly lifts the slow ones back up - handled long before anyone thinks to chase.
- Cross-team handovers
- Lettings → management → accounts, with the record intact.
03/06Contractor dispatch
A maintenance issue in. Every contractor briefed at once.
Odjo reads the issue, picks the right trades from your own contractor list, and sends one brief to all of them at the same moment. Their replies come back read and ranked - ready for you to approve.
“No heating and the boiler keeps making a banging noise.” - Flat 3B
Your list, your rates
Load your approved contractors once. Odjo briefs the right trades for each job - never the wrong ones.
Sent all at once
One brief reaches every matched contractor at the same moment - nobody worked through one by one, nobody left waiting.
Replies read and ranked
Odjo reads every reply, pulls out price and availability, and ranks them so you approve the winner in a single click.
04/06The record that matters
A complete audit trail.
Proof of exactly what happened.
Every call, every email, every action on a case - timestamped, and exportable as a document. Not a log file.
A tenant called at night to report smoke coming from the flat below. Odjo answered, recognised the emergency, and routed the call to a senior property manager in under a minute.
The fire brigade attended. They found a pan fire, and an unconscious tenant. Odjo produced a minute-by-minute record of the incident - the call, the routing, the escalation, the linked emails - which the insurer used.
It wasn’t a false alarm. That’s the point.
Read what actually happenedUnder the Renters’ Rights Act and Awaab’s Law, urgent repairs now carry hard response windows - miss them, and there are fines. Ombudsman complaints, insurance claims, landlord disputes: “we dealt with it” isn’t enough anymore. You have to show it - to the day, to the minute.
More on property compliance from the Odjo blog05/06The AI layer
Your team stops digging through threads.
Ask Odjo. It has read every message on every case - so nobody in the office ever has to walk over and ask a colleague what’s happening on a property. Go on - ask it something.
- Instant recall
- Any property, any case, any history.
- Proactive updates
- Landlords and tenants kept in the loop without anyone chasing.
- Drafted, not sent
- Every outbound reply is human-approved unless you say otherwise. It will never say something stupid to a landlord.
06/06Your stack
It works with what you’ve already got.
Odjo sits across your existing systems. It doesn’t replace them, and it doesn’t ask you to migrate. If it has an API, we connect to it. If it doesn’t, we’ll find a way in.
Pick a system - here’s how it connects.
Proof
5,000+ properties. Live since December 2025.
ROI calculator
See what Odjo gives back to your business.
Three inputs. A conservative estimate of the time and money Odjo gives back, based on real data from our customers.
How this is calculated
Who it’s for
Built for teams where work changes hands.
Property management & lettings
1,000+ properties, multiple teams, work falling between them. This is who we built it for.
Housing associations & council contractors
20+ languages, complex casework, hard audit requirements.
Estate agencies
High enquiry volume, multi-branch, sales and lettings.
Block management
Leaseholders, contractors and directors - one record per block.
Start free
Meet Odjo on your own site. Free.
The easiest way in. A conversational agent that answers real questions on your website, opens a case from each one, and routes it to the right person - the same cases, the same record as the full platform. Start here, add phone, email and WhatsApp when you’re ready.
- Conversational, never scripted
- It understands a leak, a lease query or a viewing request - and turns each into a real case.
- Live from day one
- Every chat lands in one triaged feed, with email and dashboard alerts the moment something hits a regulated window.
- Proven on real enquiries
- Lint Group’s chatbot booked two new clients in its first three weeks - a 9pm Sunday landlord, and a tenant who signed within 48 hours.
Questions
The things property teams ask us first.
What is Odjo for property management?
Odjo is case-management software for UK property teams. It captures every call, email and WhatsApp message and turns it into a tracked case against the right property, allocated to the right person, so work does not get lost between lettings, management and accounts.
Does Odjo answer phone calls for letting and property agents?
Yes. Odjo answers every inbound call in under a second, in 20+ languages, and handles 90% of calls in under a minute. Anything it cannot resolve is routed to the right person with the full property record and context already open.
How does Odjo help with property compliance?
Every call, email and action on a case is timestamped and exportable, giving property managers a complete audit trail that supports the Renters' Rights Act and Awaab's Law.
Which channels does Odjo cover?
Phone, email, WhatsApp, web chat, web forms and documents. Every one is read, triaged and filed as a case on a single dashboard, matched to the right property.
How many properties use Odjo, and how fast is email response?
Odjo is live across more than 5,000 UK properties and responds to email up to 80% faster, with replies drafted for human approval before they are sent.
Get every case
on the record.
Turn every call, email and message into a tracked case against the right property, automatically. Book a short call to see it on your own work.
Free 30-minute consultation · Custom set-up